FAQ

FIND ANSWERS TO COMMON QUESTIONS

How do I get started?

To get started, you can contact us via phone or email to schedule a free 15-minute virtual initial consultation. We’ll discuss your needs and determine if our services are a good fit for you. You may also click “here” to request a consultation or request additional information.
Do you accept insurance?

We are an out-of-network provider, which means we do not accept insurance directly. However, we can provide you with a superbill that you can submit to your insurance company for reimbursement.
How does the out-of-network reimbursement process work?

You’ll pay for your sessions out-of-pocket, and we will provide a superbill with all the necessary details. You submit this superbill to your insurance company, and they may reimburse you based on your out-of-network benefits. Contact your insurance provider to understand your specific reimbursement rate and any out-of-network coverage details. You may want to ask them about the following behavioral health codes. For an initial evaluation, use the CPT code 90791. For follow-up therapy sessions, use the CPT code 90834 for a 45-50 minute session or 90837 for a 60-minute session. Contact your insurance company to confirm if these codes are covered and to understand your out-of- network benefits.
What can I expect during my first session?

The first session is 60 minutes in duration. During this time, we’ll discuss your reasons for seeking therapy, your personal history, and your goals for treatment. This helps us develop a personalized treatment plan tailored to your needs.
How do I get started?

To get started, you can contact us via phone or email to schedule a free 15-minute virtual initial consultation. We’ll discuss your needs and determine if our services are a good fit for you. You may also click “here” to request a consultation or request additional information.
Do you accept insurance?

We are an out-of-network provider, which means we do not accept insurance directly. However, we can provide you with a superbill that you can submit to your insurance company for reimbursement.
How does the out-of-network reimbursement process work?

You’ll pay for your sessions out-of-pocket, and we will provide a superbill with all the necessary details. You submit this superbill to your insurance company, and they may reimburse you based on your out-of-network benefits. Contact your insurance provider to understand your specific reimbursement rate and any out-of-network coverage details. You may want to ask them about the following behavioral health codes. For an initial evaluation, use the CPT code 90791. For follow-up therapy sessions, use the CPT code 90834 for a 45-50 minute session or 90837 for a 60-minute session. Contact your insurance company to confirm if these codes are covered and to understand your out-of- network benefits.
What can I expect during my first session?

The first session is 60 minutes in duration. During this time, we’ll discuss your reasons for seeking therapy, your personal history, and your goals for treatment. This helps us develop a personalized treatment plan tailored to your needs.
Are you accepting new clients?

Yes, we are currently accepting new clients. Please contact us to schedule an initial consultation or to learn more about our services.
What forms of payment do you accept?

We accept various forms of payment including credit cards, debit cards, and HAS/FSA cards. Payment is expected at the time of your session unless other arrangements have been made.
How long are the therapy sessions?

Typically, the first therapy session is 60 minutes. Follow-up sessions last about 50 minutes. However, the duration can be adjusted based on your needs and treatment goals.
What should I do if I need to cancel or reschedule an appointment?

Please give us at least 24 hours’ notice if you need to cancel or reschedule an appointment. This allows us to offer your time slot to other clients who may be waiting for an appointment.
How can I prepare for my first session?

To prepare for your first session, think about what you hope to achieve from therapy, any specific concerns or goals you have, and any relevant personal or medical history that might be helpful to share. It can also be useful to write down any questions you have for your therapist.
Are virtual or telehealth sessions available?

Yes, we offer virtual therapy sessions for your convenience. This can be a flexible option if you have scheduling conflicts or prefer to meet from the comfort of your home. However, telehealth is not a good fit for everyone. Your provider will assess your symptoms and symptom severity to determine if teletherapy is appropriate. Please discuss telehealth options with your provider.
Do you offer any sliding scale fees or payment assistance?

We strive to make therapy accessible to those who need it. If you have financial concerns, please contact us to discuss possible sliding scale fees or payment options.